Terms of Service
Updated at 2023-11-17
Zidy.com (https://www.zidy.com), including all of its related applications,
dashboards, or platforms (individually and collectively, the “Website”), is owned and operated by Zidy
Corporation, Inc. (“Zidy,” “we,” “us,” or “our”). By using, installing, or accessing the Website or Services (as
defined below), by signing or clicking to accept these terms or any Subscription Documentation (as defined below)
referencing these terms, you agree to be bound by the following terms and conditions (together, these “Terms”, or
this “Agreement”).
If you are using a Zidy Service on behalf of a company, organization, or other entity, then “Client” or “you”
means that entity, and you are binding that entity to this Agreement. You represent and warrant that you have the
legal power and authority to enter into this Agreement and that, if the Client is an entity, this Agreement is
entered into by an employee, agent, or other authorized representative with all necessary authority to bind that
entity to this Agreement.
This Agreement includes and hereby incorporates by reference any Subscription Documentation executed between you
and Zidy, as well as any policies or exhibits linked to or referenced herein. If you have entered into a separate
written agreement with Zidy concerning specific Services, the terms of such agreement control if there is any
conflict between the terms of such agreement and these Terms. Please note that we may modify this Agreement as
described in Section 16.10 below.
1. DEFINITIONS.
1.1. “Business Associate Agreement” (hereinafter
“BAA”) means a written agreement between a Covered Entity and a Business Associate (as those
terms are defined under HIPAA) containing the elements specified at 45 CFR 164.504(e).
1.2. “Confidential Information” means code, inventions, know-how,
product plans, technical and financial, business, operational, or other information exchanged under this Agreement
or learned during the performance of this Agreement, or that is identified as confidential at the time of
disclosure or should reasonably be considered confidential based on the circumstances surrounding the disclosure
and the nature of the information disclosed.
1.3. “HIPAA” means the Health Information Technology for Economic
and Clinical Health Act of 2009 (the “HITECH Act”), the Administrative Simplification section of
the Health Insurance Portability and Accountability Act of 1996, as codified at 42 U.S.C. §1320d through d-8, as
amended from time to time, and the requirements of any regulations promulgated under either the HITECH Act or
HIPAA, including, without limitation, the federal privacy regulations as contained in 45 C.F.R. Parts 160 and 164,
the federal security standards as contained in 45 C.F.R. Parts 160 and 162, and the federal standards for
electronic transactions contained in 45 C.F.R. Parts 160, all as may be amended from time to time.
1.4. "Law(s)” means all applicable local, state, federal, and
international laws, rules, and regulations, or amendments thereto, including but not limited to the Federal Trade
Commission’s Telemarketing Sales Rule, the Telephone Consumer Protection Act of 1991, the Health Insurance
Portability and Accountability Act of 1996, the Gramm-Leach-Bliley Act of 1999, the CAN-SPAM Act, Do Not Call
rules and prohibitions, Canada’s Anti-Spam Legislation (“CASL”), the Australian Consumer Law, the AU Privacy Act
1988 (Cth), and the AU Spam Act 2023 (Cth)
1.5. “Protected Health Information” (hereinafter “PHI”) has the
same meaning as that term is defined in HIPAA.
1.6. “Territory” means the United States, Canada, and Australia,
unless otherwise expressly set forth in Client’s Subscription Documentation.
Other terms are defined in other Sections of this Agreement.
2. SERVICES.
2.1.
Services. Zidy provides a proprietary multi-product platform that
includes without limitation reputation management tools (“Reviews” and “Feedback”), messaging and communication
tools (“Inbox,” “Webchat,” “Automations,” “Phones” (formerly Voice), and “Bulk Messages” (formerly Campaigns),
payment processing and related services (“Payments”), certain Free Access Subscription or Beta Releases (as
defined below), and any other services Zidy may offer from time to time (together with the Website, the
“Service(s)”). Client will, from time to time, enter into a proposal, quote, services/purchase agreement, order
form, statement of work, or otherwise click to accept or agree to an online registration form ("Subscription
Documentation"), which references this Agreement and details the Services ordered from Zidy and, if applicable,
the usage limits or other scope of use descriptions for the Services (including without limitation any usage or
volume limits, numerical limits on Authorized Users, and descriptions of product feature levels) (“Scope of Use”).
Client may be provided the option to purchase certain Services as part of a package or bundle offer (each, a
“Bundle”), as detailed in the applicable Subscription Documentation. The Services included in Zidy’s standard
Bundles are currently specified
here. Zidy has no obligation to provide
any services or perform any tasks not specifically set forth in this Agreement, including any applicable
Subscription Documentation.
2.2. Alteration of Subscription Documentation. Any amendments or
modifications to any existing Subscription Documentation must be agreed to in writing by the parties. Zidy has no
obligation to perform any Services under any amended Subscription Documentation until the parties have agreed to
the effect of such changes on the applicable Fees.
2.3. Modification of the Services. Zidy reserves the right to modify or
discontinue the Services at any time (including by limiting or discontinuing certain features of the Services), or
to alter the offering of the Services (including by adding, limiting, or discontinuing certain Bundles)
temporarily or permanently. Zidy also reserves the right to replace certain Services and Bundles with functionally
equivalent Services or Bundles, at its sole discretion. In the event Zidy makes any modification or alteration to
the Services or the offering thereof that has a material adverse effect on the functionality of the Services
ordered under your Subscription Documentation, Client may terminate this Agreement and receive a pro-rated refund
of pre-paid, unused Fees for the remainder of Client’s Subscription Term (as defined below).
2.4. Additional Terms. Client’s subscription to or use of certain Services or
features of the Services may be subject to additional terms, policies, rules, or guidelines that we may post on or
link to from these Terms or the Services (the “Additional Terms”). To the extent applicable, all Additional Terms
are incorporated by this reference into, and made a part of, these Terms. If Client purchases or otherwise uses
any of the following Services, Client’s use is subject to and Client accepts the applicable Additional Terms, as
set forth below.
2.4.1.
Zidy Payments. If Client uses Zidy Payments, Client agrees to be bound
by the Zidy
Payments Service Terms.
2.4.2.
Zidy Phones. If Client uses Zidy Phones,
Client agrees to be bound by the
Zidy Phones Service Terms.
2.4.3.
Zidy Marketplace. If
Client uses the Zidy Marketplace, Client agrees to be bound by the
Zidy Marketplace Terms of
Use.
2.4.4.
Zidy API. If Client uses the Zidy API, Client agrees to be bound by the applicable
terms of the
Zidy API Terms of Use.
2.4.5.
Zidy Developer Platform. If Client uses the
Zidy Developer Platform, Client agrees to be bound by the
Zidy Developer Terms.
3. USE RIGHTS; RESTRICTIONS.
3.1.
Use of Services. Subject to all terms of this Agreement, including any
Additional Terms, Zidy grants Client a non-exclusive, non-transferable, non-sublicensable, revocable, limited
right and license during the applicable Subscription Term and within the Territory (to the extent available in the
Territory) to: (a) install and use an object code copy of any mobile application associated with the Services; and
(b) access and use the Services, designated on Client’s Subscription Documentation solely for Client’s internal
business purposes, but only in accordance with this Agreement,
Zidy’s Acceptable Use
Policy (“Acceptable Use Policy”), the applicable Subscription Documentation, and all applicable Scope of Use
descriptions. Zidy makes no representation that the Services are appropriate or available for use in locations
outside the Territory (or that all products or features of the Services are available throughout the Territory).
Furthermore, accessing the Services from territories where their content or use is illegal, is prohibited under
this Agreement. If Client attempts to access or use the Services outside of the Territory, Client does so at its
own initiative and is responsible for compliance with all Laws and any costs associated with access or use outside
the Territory. You may not use or export the Services in violation of U.S. export laws and regulations.
3.2. Account Registration. Client must register for a Zidy account in order
to access or receive the Services. Account information must be accurate, current, and complete. Client agrees to
keep its account information up to date so that Zidy may send notices, statements, and other information by email
or through Client’s account. Client is solely responsible for all use of its Services account(s). Zidy will not be
liable for any loss or damage arising from unauthorized use of Client’s account(s) not directly caused by Zidy's
actions or omissions.
3.3. Eligibility and Use by Others. By agreeing to these Terms, Client
warrants that it and its employees, agents, contractors, and any other users (including but not limited to
Developer Partners or Third-Party Providers) whom Client has authorized to access the Services on its behalf
(“Authorized Users”): (a) are over 18 years old; (b) have not previously been suspended or removed from the
Services; and (c) will comply with all Laws when using the Services. Client may permit its Authorized Users to use
the Services provided their use is for Client’s benefit only and remains in compliance with this Agreement.
Authorized Users are and will be subject to the applicable terms and conditions of this Agreement, which may be
communicated by posting to the Website or on a click-through basis to Authorized Users upon access to the Services
and/or Website.
3.4. Responsibility for Authorized Users. Client will be responsible and
liable for all Authorized Users’ use and access and their compliance with this Agreement. Client will be solely
responsible for authorizing and creating user IDs, passwords, and other access credentials for Authorized Users.
Client is solely responsible for determining its Authorized Users and restricting and/or terminating the rights of
such users during the Subscription Term, as Client deems appropriate. Provided, however, Zidy may, in its sole
discretion, suspend any Authorized User’s access to the Services, as set forth in Section 8.2 below. Client is
solely responsible for ensuring that any user IDs, passwords, and other access credentials (such as API tokens)
for the Services are kept strictly confidential and not shared with any unauthorized person. Additionally, Client
is solely responsible for complying, and ensuring its Authorized Users comply, with all Laws applicable to Client.
Client will be solely responsible for any and all actions taken using its and its Authorized Users’ accounts,
passwords, or access credentials and must ensure that each Authorized User has a separate and distinct user
account (with separate and distinct access credentials) that is not shared with any other user(s). Client must
notify Zidy within twenty-four (24) hours of any breach of security or unauthorized use of its account. Use by all
Authorized Users in aggregate will count towards any applicable Scope of Use restrictions.
3.5. Use by Customers. Any person that is a client, customer, or patient of
Client, or that is a potential client, customer, or patient of Client (“Customer(s)”) who accesses and/or uses the
Services, including via Client’s account or website, is subject to the Acceptable Use Policy and such other terms
as may be provided by Zidy from time to time, which includes Zidy’s right to remove or disable access to any
Customer or content or resource that violates the Acceptable Use Policy.
3.6. General Restrictions. Client must not (and must not allow any third
party to): (a) rent, lease, copy, transfer, sublicense, or provide access to the Zidy Technology (as defined
below) to a third party (except Authorized Users as specifically authorized above); (b) incorporate the Zidy
Technology (or any portion thereof) into, or use it with or to provide, any site, product, or service, except as
otherwise expressly authorized by Zidy in writing; (c) use the Zidy Technology (or any portion thereof) for
time-sharing purposes or for a third party’s benefit; (d) publicly disseminate information regarding the
performance of the Zidy Technology (which is deemed Zidy’s Confidential Information); (e) modify or create a
derivative work of the Zidy Technology or any portion thereof or access the services with the intent to copy or
create a competitive or derivative product/service; (f) reverse engineer, disassemble, decompile, translate, or
otherwise seek to obtain or derive the source code, underlying ideas, algorithms, file formats, or non-public APIs
to any Zidy Technology or Services, except to the extent expressly permitted by applicable Law and then only upon
advance notice to Zidy; (g) break or circumvent any security measures or rate limits for Services; (h) distribute
any portion of the Zidy Technology other than as specifically permitted above; (i) use the Services in violation
of the Acceptable Use Policy; or (j) remove or obscure any proprietary or other notices contained in the Zidy
Technology including in any reports or output obtained from the Zidy Technology.
3.7. Beta Releases and Free Access Subscriptions. Subject to Client’s
compliance with the terms of this Agreement, Zidy may provide Client with certain Services for free or on a trial
basis (a “Free Access Subscription”) or with “alpha”, “beta”, or other early stage Services, integrations, or
features (“Beta Release(s)”) for the Subscription Term set forth in the applicable Subscription Documentation (if
applicable). This Section 3.7 and any relevant Additional Terms will apply to any Free Access Subscription or Beta
Release (even if a Beta Release is provided for a fee or counts towards Client’s Scope of Use allocations) and
supersedes any contrary provision in this Agreement. For the avoidance of doubt, Section 6 (Availability of
Services; Support) will not apply to any Free Access Subscription or Beta Release; though Zidy may use good faith
efforts, in its discretion, to assist Client with Free Access Subscriptions or Beta Releases. Without limiting the
other disclaimers and limitations in this Agreement, TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, CLIENT AGREES
THAT ANY FREE ACCESS SUBSCRIPTION OR BETA RELEASE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY
WARRANTY, SUPPORT, MAINTENANCE, STORAGE, SLA, OR INDEMNITY OBLIGATIONS OF ANY KIND. CLIENT FURTHER ACKNOWLEDGES
AND AGREES THAT FREE ACCESS SUBSCRIPTIONS AND BETA RELEASES MAY NOT BE COMPLETE OR FULLY FUNCTIONAL AND MAY
CONTAIN BUGS, ERRORS, OMISSIONS, AND OTHER PROBLEMS FOR WHICH ZIDY WILL NOT BE RESPONSIBLE. ACCORDINGLY, ANY USE
OF A FREE ACCESS SUBSCRIPTION OR BETA RELEASE IS AT CLIENT’S SOLE RISK. You may choose to use Free Access
Subscriptions and Beta Releases at your sole discretion. Zidy makes no guarantees or promises with respect to the
continued availability of any Free Access Subscriptions or Beta Releases or that future versions of a Free Access
Subscription or Beta Release will be released or will be available under the same commercial or other terms. Zidy
may discontinue Free Access Subscriptions or Beta Releases at any time, in our sole discretion, and decide not to
make them generally available. Notwithstanding anything to the contrary herein, Zidy may terminate Client’s right
to use any Free Access Subscription or Beta Release at any time and with reasonable notice for any reason or no
reason in Zidy’s sole discretion, without liability.
4. CLIENT DATA.
4.1.
Rights in Client Data. As between the parties, Client retains all right,
title, and interest (including any intellectual property rights) in and to any text, images, or other content and
data that Client selects or submits for use or incorporation with the Services (including without limitation, chat
and message logs, Customer Data, PHI, or any Third-Party Content) (“Client Data”). To the extent Client is a
Covered Entity or a Business Associate, as those terms are defined in HIPAA, "Client Data" also includes PHI.
“Customer Data” means data related to the identity, characteristics, and activities of Customers, collected or
submitted to the Services by Client or captured by the Services. “Third-Party Content” means content, data, or
other materials that Client provides to the Zidy Services from its third-party data providers, including through
Third-Party Products (as defined below) used by Client. Client hereby grants Zidy a non-exclusive, worldwide,
royalty-free right and license to collect, use, copy, store, transmit, modify, and create derivative works of the
Client Data as necessary to provide the Services and related services to Client and as otherwise provided herein
and in Zidy's
Privacy Policy (the "Privacy Policy"), and hereby instructs Zidy to do the same.
Client further instructs Zidy to use and disclose Customer Data as necessary to provide the Services consistent
with this Agreement and as otherwise set forth in the
Privacy Policy.
4.2. Aggregate/Anonymous Data. Client agrees that Zidy will have the right to
generate usage data from Client use of the Services and may aggregate anonymized Client Data (“Aggregate/Anonymous
Data”). Notwithstanding anything to the contrary herein, the parties agree that Aggregate/Anonymous Data is Zidy
Technology, which Zidy may use for any business purpose during or after the term of this Agreement (including
without limitation to develop and improve Zidy’s products and services and to create and distribute reports and
other materials). Zidy will not distribute Aggregate/Anonymous Data in a manner that personally identifies Client
or its Customers, or that would otherwise violate applicable Laws. If Client and Zidy have entered into a BAA,
Zidy will use the Aggregate/Anonymous Data only in conformity with the terms of such agreement.
4.3. Monitoring. Client understands and agrees that Zidy may monitor and
analyze Client Data or Customer Data (including but not limited to reviews, surveys, messages, chats, etc.) to
improve the Website or Services; to improve Client’s experience using the Website or Services; to customize and
communicate informational or product offerings and promotions to Client; to ensure compliance with the Acceptable
Use Policy (including taking corrective action permitted therein); and/or to make the Website or Services more
helpful or useful to Client and other users. This may include use of technologies (such as session replay
services, transcription services, cookie, pixel, or other tracking technologies) that maintain records of browsing
sessions and other activities on the Website and Services. Client also understands that any third-party
platform(s) or Third-Party Provider(s) Client elects to use or access in conjunction with the Services may also
monitor and analyze the Client Data and/or Customer Data Client uses or accesses in connection with such
third-party platforms, to customize and communicate information or product offerings and promotions to Client; to
ensure compliance with applicable terms of use; and to make such third-party platform(s) more helpful or useful to
Client and other users.
4.4.
Security. Zidy agrees to maintain physical, technical, and
organizational measures designed, in its discretion, to secure its systems from unauthorized access, use, or
disclosure. If Client is a Covered Entity or Business Associate, as defined in HIPAA, Zidy and Client agree to the
terms of Zidy’s
BAA, which may be amended from time to time, and to secure and utilize PHI in
accordance with the BAA. Zidy takes no responsibility and assumes no liability for any Client Data other than its
express security obligations in this Section 4.4.
4.5. Storage. Zidy does not provide an archiving service. During the
Subscription Term, Client acknowledges that Zidy may delete Client Data no longer in active use. Additionally,
Client understands and agrees that following termination, Zidy may delete all Client Data in its possession.
Except for requirements that are included in any BAA entered into between Zidy and Client, Zidy expressly
disclaims all other obligations with respect to storage.
4.6.
Privacy and Data Processing. The Privacy Policy describes how we handle
the information you provide to us or we otherwise collect when you and your Customers use the Services. You
understand that through your use of the Services you consent to the collection and use (as set forth in the
Privacy Policy) of this information, including, as applicable, the transfer of this information to the United
States and other countries for storage, processing, and use by Zidy and its affiliates. Additionally, to the
extent applicable, the parties agree that Zidy’s
Data Processing Addendum (“Data Processing
Addendum” or “DPA”), governs in the event Zidy Processes any Covered Data as Client’s Processor or Service
Provider (as those terms are defined in the DPA) in connection with this Agreement.
5. CLIENT OBLIGATIONS.
5.1. Warranty. Client warrants and represents that it will use the Services
in full compliance with all Laws and terms of this Agreement, including the Acceptable Use Policy, and that it
will not use the Services in a manner that would cause Zidy to violate any obligation with respect to any such
Laws. Client also warrants and represents that: (a) Client has sole ownership of any Client Data it provides to
Zidy, or otherwise has legal rights to provide such Client Data, and Client Data will not violate third-party
rights, including intellectual property, privacy, and publicity rights; (b) Zidy’s possession and/or use of the
Client Data on Client’s behalf in connection with the Services, as contemplated hereunder, will not violate any
contract, statute, regulation, or other third-party rights; (c) any Client Data Client and/or Client’s authorized
representative(s) submit for publication on an online review or ratings website as a provider of goods or services
will be true and accurate, and will only concern Client or the goods and/or services that Client provides; (d)
Client is authorized to provide Zidy with any Customer, Client, or Authorized User information it provides in
connection with the Services, including any personally identifying information; and (e) Client and/or Client’s
Authorized User(s) will only use the Services for interaction with actual Customers. If Client receives any
take-down requests or infringement notices related to Client Data or its use of Third-Party Products, it will
promptly stop using these items with the Services and notify Zidy immediately. Additionally, if an integration is
included in the Services Client orders, Client grants Zidy the right to access Client’s Data or Client’s CRM
system directly or through a third-party service for the purposes of fulfilling Zidy’s obligations under this
Agreement, and Client warrants that Client is not restricted by law or applicable agreement from granting Zidy
such right.
5.2. Customer Consent; Intended Use of the Services. Client understands and
agrees that the Services are intended to allow Client to communicate electronically only with Client’s own current
Customers who have consented to the receipt of such communications and are provided with all necessary notices in
accordance with applicable Laws. Accordingly, Client will for the duration of the Subscription Term: (a) provide
all required disclosures to Customers and obtain all required consents and/or authorizations from Customers, based
on applicable Laws, prior to utilizing the Services; (b) obtain all necessary rights, releases, and consents to
allow Client Data to be collected, used, and disclosed in the manner contemplated by this Agreement and to grant
Zidy the rights herein; and (c) use the Services to make or send communication only in compliance with all Laws,
the terms of this Agreement (including the Acceptable Use Policy) and industry-specific best practices, including
but not limited to Do Not Call rules and prohibitions. Client also understands and agrees that the Services are
intended primarily to be used for transactional and/or informational communications. If Client uses the Services
to make or send any written electronic communication (including but not limited text messages) that includes
advertisements, marketing, telemarketing, or promotional messaging, as such are defined in applicable Laws
(hereinafter, collectively “Marketing”), Client must, in each instance, clearly designate such message(s) as
“Marketing” within the Service prior to sending. Client agrees and acknowledges that Client is solely responsible
for its compliance with applicable Laws and the Acceptable Use Policy and must not rely on the Services for any
such compliance. Use of the Services does not guarantee compliance with Laws or the Acceptable Use Policy, and
Zidy expressly disclaims any liability for Client’s non-compliance. Zidy reserves the right to suspend or
terminate Client’s access to the Services or specific feature(s) of the Services if Zidy believes, in its sole
discretion, that Client has violated this Section 5.
6. AVAILABILITY OF SERVICES; SUPPORT.
6.1. Availability. Subject to the terms of this Agreement and any scheduled
maintenance and unavailability caused by: (a) actions or omissions of Client; (b) failures, errors, or defects in
the facilities, hardware, software, or network of Client; or (c) circumstances that constitute a force majeure
event or that are beyond Zidy’s reasonable control, the Services will be available for access via the Website
99.0% of the time during of the applicable Subscription Term. Client’s sole remedy and Zidy’s sole liability for
failure to meet the aforementioned availability will be support in accordance with Section 6.2.
6.2. Support. Zidy makes available web-based support through the Website.
Additional support services may be available to Client subject to payment of applicable fees (if any), as
specified in any applicable Subscription Documentation. Any support services are subject to this Agreement and
Zidy’s applicable support policies, if any. Client is primarily responsible for its own account setup and
onboarding. Zidy may also provide onboarding, deployment, and other services under this Agreement, including via
Third-Party Providers or subcontractors. If applicable, the scope, pricing, and other terms for these additional
services will be set forth in the applicable Subscription Documentation. Zidy’s ability to deliver the Services
will depend on Client’s reasonable and timely cooperation and the accuracy and completeness of any information
from Client needed to deliver the Services.
7. FEES AND PAYMENT.
7.1. Fees. Unless otherwise specified on Client's Subscription Documentation,
the Services are provided on an ongoing, per license subscription-basis, including automatically recurring
payments for periodic charges, according to the terms and conditions of the Subscription Documentation
(“Subscription”). Client agrees to pay to Zidy the fees for the Subscription to the Services or any Bundle
(“Subscription Fees”) and any additional fees (if applicable), all as set forth in the applicable Subscription
Documentation or Additional Terms (collectively, the “Fees”). Except as otherwise specified in the applicable
Subscription Documentation, unless Client terminates a Free Access Subscription prior to the lapse of the Free
Access Subscription Term, such Services will convert to a paid Subscription and Client agrees to pay Zidy the
applicable Subscription Fees according to the terms of this Agreement. Unless otherwise specified in the
applicable Subscription Documentation, payment for all Fees is due within thirty (30) days of the invoice date.
7.2. Payment of Fees. Unless otherwise specified in the applicable
Subscription Documentation, all Subscription Fees will be paid annually in advance (though overage fees, if any,
may be charged in arrears), and all references to currency set forth herein will mean U.S. dollars, with all
payments hereunder to be made in U.S. dollars. Subscription Fees are non-refundable and non-creditable, except as
expressly set forth in Sections 2.3 (Modification of the Services) and 8.3 (Termination for Cause). If the payment
method selected on Client's Subscription Documentation is credit card, ACH, or direct debit, Client acknowledges
and authorizes Zidy to charge Fees and other amounts automatically, on an auto-renew basis on your Subscription
Start Date (as defined below) for each subsequent Subscription Term. For the avoidance of doubt, all additional
Subscription Fees for additional Services accessed by Client will be billed when the Service is first accessed by
Client and automatically, on an auto-renew basis on Client’s existing Subscription Start Date. Zidy may from time
to time provide notice to Client regarding any Renewal Term(s) and the auto-renew processes. The Subscription will
continue unless and until you or Zidy terminate your Subscription in accordance with Section 8. You must cancel
your Subscription before it renews in order to avoid billing the next periodic Subscription Fees to your account.
If Client elects to pay by credit card, then you are responsible for both (a) enabling auto-recharge on your
account and (b) ensuring that your account has a sufficient positive balance to cover all Fees when due. Should
Zidy be unable to process/receive the Fees when due and owing, payment shall be considered overdue. Zidy will have
the right to charge interest on all overdue amounts equal to the maximum amounts allowed by applicable Law.
Additionally, after payment becomes overdue, Zidy will have the right to immediately suspend Client’s access to
the Services and/or seek to enforce Client’s payment obligations, including through the use of third-party
services. If Zidy sends Client’s account for collection and/or initiates legal action to collect overdue amounts,
Zidy may seek to recover all costs and expenses of such action, including reasonable legal or attorney's fees,
court costs, and expenses.
7.3. Taxes and Other Governmental or Regulatory Fees. Zidy’s Fees are
exclusive of all taxes, regulatory fees, or levies and Client must pay any applicable taxes regulatory fees, or
levies (which for clients located in Australia, includes any applicable goods and services taxes as set out in a
New Tax System (Goods and Services Tax) Act 1999 (Cth)), whether domestic or foreign, other than taxes based on
the income of Zidy. Client will make tax and regulatory fee payments to Zidy to the extent amounts are included on
Zidy’s invoices.
7.4. Industry Fees and Surcharges. Your use of the Services may also be
subject to certain industry-related fees or surcharges (such as fees imposed by telecommunications carriers or
other over the top communications providers (for example, 10DLC-related fees)) (collectively, “Industry Fees”).
Industry Fees may also include cost recovery fees representing a reasonable recovery of the charges, fees, and
administrative expenses imposed on Zidy and associated with the provision of the Services to you and your use of
the Services. Zidy’s Fees are exclusive of any such Industry Fees, and you will be required to pay any such
Industry Fees related to your use of the Services. Where required by law, or at our own election, Zidy will
reflect such Industry Fees as a separate line on your invoice. Industry Fees may change at any time.
7.5. Fee Increase. Zidy reserves the right to determine the applicable Fees
for any Service(s). While Zidy will make reasonable efforts to keep the information relating to Fees published on
its Website up to date, you should check the Website periodically for information about current Fees. If any Fees
(other than Taxes, Industry Fees, or governmental/regulatory fees, which may may change at any time) are specified
on your Subscription Documentation, Zidy may increase Fees applicable to you upon forty-five (45) days’ prior
written notice, effective on the start date of your subsequent Subscription Term (if Client has not elected to opt
out of the automatic renewal or renegotiate the Fees). Additionally, notwithstanding the foregoing, Zidy may
adjust the Payments Services Fees as set forth in the Payments Service Terms. Zidy may also, from time to time and
in its sole discretion, make promotional offers or different Fees available to its clients or other users. Such
promotional offers will not apply to you or this Agreement unless specified in writing in your Subscription
Documentation.
8. TERM AND TERMINATION.
8.1.
Term. This Agreement is effective until the applicable Subscription Term
for the Services has expired or the Subscription is terminated as expressly permitted herein. Unless otherwise
stated in Client’s Subscription Documentation, the initial term for any Subscription to the Services is twelve
(12) months and will automatically renew for subsequent periods of equal duration (the “Subscription Term”),
unless either party gives written notice of non-renewal at least one (1) month before the end of the then-current
Subscription Term. Client may give notice of non-renewal by sending an email to
[email protected].
If no Subscription start date is specified on the applicable Subscription Documentation, the Subscription starts
when Client first obtains access to the Services (“Subscription Start Date”). By agreeing to any Subscription
Documentation, Client is agreeing to pay applicable fees for the entire Subscription Term. Client cannot cancel or
terminate a Subscription Term except as expressly permitted by this Section 8.1 (Term) or Section 8.3 (Termination
for Cause). Unless Client’s Subscription Documentation expressly states otherwise, any additional Services
purchased during Client’s Subscription Term will be coterminous with Client’s most recent Zidy platform
Subscription Term.
8.2. Suspension of Services. Zidy may suspend Client’s (or any Authorized
User’s, as applicable) access to the Services if: (a) Client’s account is overdue, or (b) Client has exceeded its
Scope of Use limits. Zidy may also suspend Client’s (or any Authorized User’s, as applicable) access to the
Services, remove Client Data, or disable Third-Party Products if it determines that: (i) Client has breached
Sections 3 (Use Rights; Restrictions) or 5 (Client Obligations); or (ii) suspension is necessary to prevent harm
or liability to other clients of Zidy or third parties or to preserve the security, stability, availability, or
integrity of the Services. Zidy will have no liability for taking action as permitted above. For avoidance of
doubt, Client will remain responsible for payment of Fees during any suspension period other than for any
suspension that: (a) is not due to the fault of the Client, and (b) lasts longer than five (5) days. Unless this
Agreement has been terminated, Zidy will cooperate with Client to restore access to the Services once it verifies
that Client has resolved the condition requiring suspension.
8.3. Termination for Cause. Either party may terminate this Agreement,
including any related Subscription Documentation, if the other party: (a) fails to cure any material breach of
this Agreement (including a failure to pay fees) within thirty (30) days after written notice detailing the
breach; (b) ceases operation without a successor; or (c) seeks protection under any bankruptcy, receivership,
trust deed, creditors’ arrangement, composition, or comparable proceeding, or if any such proceeding is instituted
against that party (and not dismissed within sixty (60) days thereafter) (or in the case of clients located in
Australia, such party has a liquidator appointed or otherwise ceases to carry on business). If Client terminates
during the Subscription Term for any reason other than the foregoing, Client will be responsible for the Fees due
for the entire Subscription Term. Zidy may also terminate this Agreement or any related Subscription Documentation
immediately if Client breaches Sections 3 (Use Rights; Restrictions) or 5 (Client Obligations), for repeated
violations of other Sections of this Agreement, or if applicable, a breach of the parties’ BAA.
8.4. Effect of Termination. Upon any expiration or termination of this
Agreement or any Subscription Documentation: (a) Client’s license rights will terminate and it must immediately
cease use of the Services (including any related Zidy Technology) and delete (or, at Zidy’s request, return) any
and all copies of any Zidy documentation, scripts, passwords or access codes, and any other Zidy Confidential
Information in Client’s possession, custody, or control; and (b) Client’s right to access any Client Data in the
applicable Services will cease, and unless otherwise precluded by a BAA or other obligation under applicable Law,
Zidy may delete any such data in its possession at any time. If Zidy terminates this Agreement for cause as
provided in Section 8.3 (Termination for Cause), any payments for the remaining portion of the Subscription Term
will become due and must be paid immediately by Client. Except where this Agreement specifies an exclusive remedy,
all remedies under this Agreement, including termination or suspension, are cumulative and not exclusive of any
other rights or remedies that may be available to a party.
8.5. Survival. The following Sections survive any expiration or termination
of this Agreement: 1 (Definitions); 3 (Use Rights; Restrictions); 4 (Client Data); 7 (Fees and Payment); 8 (Term
and Termination); 9 (Confidential Information); 10 (Zidy Technology); 11 (Third-Party Providers and Third-Party
Products); 12 (Indemnification); 13 (Disclaimers); 14 (Limitations of Liability); 15 (Dispute Resolution); and 16
(General).
9. CONFIDENTIAL INFORMATION.
9.1. Obligation of Confidentiality. Except as otherwise expressly permitted
in this Agreement, each party (as the receiving party) must: (a) hold in confidence and not disclose the other
party’s Confidential Information to third parties; and (b) use the other party’s Confidential Information only as
necessary to fulfill its obligations and exercise its rights under this Agreement. Each party may share the other
party’s Confidential Information with its employees, agents, contractors, subcontractors, or Authorized Users
having a legitimate need to know (which, for Zidy, includes the subcontractors referenced in Section 16.6),
provided that such party remains responsible for any recipient’s compliance with the terms of this Section 9 and
these recipients are bound to confidentiality obligations no less protective than this Section.
9.2. Exclusions. These confidentiality obligations do not apply to (and
Confidential Information does not include) information that: (a) is or becomes public knowledge through no fault
of the receiving party; (b) was known by the receiving party prior to receipt of the Confidential Information; (c)
is rightfully obtained by the receiving party from a third party without breach of any confidentiality obligation;
or (d) is independently developed by the receiving party without using the disclosing party’s Confidential
Information. A party may also disclose the other party’s Confidential Information to the extent required by law,
subpoenas, or court orders, provided it uses commercially reasonable efforts to notify the other party (where
permitted to do so) and cooperates in any effort by the other party to obtain confidential treatment for the
information.
9.3. Remedies. The parties acknowledge that disclosure of Confidential
Information may cause substantial harm for which damages alone may be an insufficient remedy, and so upon breach
of this Section, each party is entitled to seek appropriate equitable relief in addition to any other remedies it
may have at law.
10. ZIDY TECHNOLOGY.
10.1. Ownership and Updates. By accepting this Agreement, Client acknowledges
that it is obtaining only a limited right to use the Services and irrespective of any use of the words “purchase”,
“sale”, or similar terms, no ownership rights are transferred to Client under this Agreement and, except as
expressly permitted by such limited right, Client may not make any use of Zidy Technology. Client agrees that Zidy
(or its suppliers) exclusively retains all rights, title, and interest (including all intellectual property
rights) in and to all Services, products, any and all related documentation, software, technology, code, know-how,
logos, trademarks, service marks, and templates (including in any reports or output obtained from the Services),
anything delivered as part of support, materials or other services, and any updates, modifications, or derivative
works of any of the foregoing, including as may incorporate any Suggestions (as defined below) provided by Zidy
(collectively, "Zidy Technology") (which is deemed Zidy’s Confidential Information) and reserves any licenses not
specifically granted herein. Furthermore, Zidy exclusively owns and reserves all right, title, and interest in and
to Zidy’s Confidential Information and any data, in anonymized or aggregated form that does not identify you, any
end users, or any natural person, generated or derived from the use or operation of the Services, including
volumes, frequencies, bounce rates, and performance results for the Services. The Services are offered as an
online, hosted product. Accordingly, Client acknowledges and agrees that it has no right to obtain a copy of the
software behind any Services and that Zidy at its option may make updates, bug fixes, modifications, or
improvements to the Services from time-to-time.
10.2. Suggestions. If Client elects to provide any suggestions,
comments, improvements, information, ideas, or other feedback or related materials to Zidy (collectively,
“Suggestions”), Client hereby grants Zidy a worldwide, perpetual, non-revocable, sublicensable, royalty-free
right, and license to use, copy, disclose, license, distribute, and exploit any such Suggestions in any manner
without any obligation, payment, or restriction based on intellectual property rights or otherwise. Nothing in
this Agreement limits Zidy’s right to independently use, develop, evaluate, or market products, whether
incorporating Suggestions or otherwise.
11. THIRD-PARTY PROVIDERS AND THIRD-PARTY PRODUCTS.
Zidy may, from time to time, contract with a third party to facilitate certain features of the Services,
including as described in Section 16.6 of this Agreement. Zidy may also allow or facilitate Client to make
arrangements with other third-party providers that provide products or services in connection with, but which are
not included in, the Services as defined in this Agreement (“Third-Party Provider(s)”). If Client elects to use
any Third-Party Provider(s) or any applications, integrations, add-ons, software, code, online services, systems,
and other products that are not Zidy Technology (“Third-Party Products”) in connection with the Services, such
Third-Party Provider(s) or Third-Party Products may make Third-Party Content available to Client and may access
Client’s instance of the Services, including Client Data. Client agrees and acknowledges that use of such
Third-Party Provider(s) or Third-Party Products may require Client to enter into separate terms and conditions
with such third-party. Unless Zidy expressly agrees otherwise in a signed writing, Zidy (a) is not a party to any
such terms; (b) will not be liable thereunder; (c) does not warrant or support Third-Party Providers, Third-Party
Products; or Third-Party Content; and (d) disclaims all responsibility and liability for Third-Party Providers and
their access to the Services, including their modification, deletion, disclosure, or collection of Client Data.
Zidy is not responsible in any way for Client Data once it is transmitted, copied, or removed from the Services.
Unless Zidy expressly states otherwise in signed writing, Third-Party Providers are not “subcontractors'' under
this Agreement, and Zidy disclaims all responsibility and liability for the actions or omissions of any
Third-Party Providers, including but not limited to Developers.
12. INDEMNIFICATION.
12.1. Indemnification by Client. Client will indemnify and hold harmless Zidy
and its officers, directors, employees, consultants, affiliates, subsidiaries, and agents (together, the “Zidy
Entities”) from and against any third-party claims and related costs, damages, liabilities, and expenses
(including reasonable attorney’s fees) arising from or pertaining to: (a) your unauthorized use of, or misuse of,
the Services, including but not limited to the Zidy Marketplace and Zidy API, as applicable; (b) your violation
of, or any claim that you have violated, any applicable Law or third party right, including any intellectual
property right or publicity, confidentiality, other property, or privacy right; (c) any dispute or issue between
you and any third party (including but not limited to your Customers, any Developer Partners, and any Third-Party
Providers); (d) any demand, dispute, or issue (including without limitation fee disputes) between you and any
Payment Service Provider(s) (as defined in the applicable Additional Terms); (e) any Client Data; (f) Zidy’s use,
as contemplated in this Agreement, of any information provided to Zidy by you or your Customers; (g) breach or
alleged breach of this Agreement, including Client’s warranties and obligations; or (h) if applicable, any breach
or alleged breach of Client’s obligations contained in the BAA. Client also agrees to defend the Zidy Entities
against these claims at Zidy’s request, but Zidy may participate in any claim through counsel of its own choosing
and the parties will reasonably cooperate on any defense. In the event Zidy assumes exclusive defense of such
claims, Client agrees to cooperate with our defense of any such claims. Client may not settle any claim without
Zidy’s prior written consent if the settlement does not fully release Zidy from liability or would require Zidy to
admit fault, pay any amounts, or take or refrain from taking any action.
12.2. Indemnification by Zidy. Zidy will indemnify and hold Client harmless
from and against any third-party claims and related costs, damages, liabilities, and expenses (including
reasonable attorney’s fees) arising from or pertaining to (a) Zidy’s gross negligence or willful misconduct; or
(b) Zidy’s infringement, misappropriation, or violation of a third party’s intellectual property rights. Zidy also
agrees to defend Client against these claims at Client’s request, but Client may participate in any claim through
counsel of its own choosing and the parties will reasonably cooperate on any defense. Zidy must not settle any
claim without Client’s prior written consent if the settlement does not fully release Client from liability or
would require Client to admit fault, pay any amounts, or take or refrain from taking any action.
12.3. Exclusions to Zidy’s Indemnification. Zidy will not be required to
indemnify Client under Section 12.2(b) above, to the extent that the infringement, misappropriation, or violation
of a third party’s intellectual property rights arises from: (a) modification of the Services by Client, its
Authorized Users, Developer Partners, Third-Party Providers, affiliates, employees, or contractors in conflict
with Client’s obligations or as a result of any prohibited activity under this Agreement, (b) use of the Services
in a manner inconsistent with this Agreement, the Acceptable Use Policy, the Additional Terms, the Subscription
Documentation, or any other agreement related to this Agreement, or (c) use of the Services in combination with
any other application, product, or service not provided by Zidy if such claim would not have occurred without such
combination.
13. DISCLAIMERS.
13.1. EXCEPT AS PROVIDED EXPRESSLY HEREIN, ALL ZIDY TECHNOLOGY AND RELATED
SERVICES, MATERIALS, AND CONTENT AVAILABLE THROUGH THE ZIDY TECHNOLOGY ARE PROVIDED “AS IS” AND ON AN “AS
AVAILABLE” BASIS. NEITHER ZIDY NOR ITS SUPPLIERS MAKE ANY WARRANTIES, EXPRESS OR IMPLIED, STATUTORY, OR
OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, OR
NONINFRINGEMENT. ZIDY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE THAT ZIDY TECHNOLOGY WILL MEET CLIENT’S
REQUIREMENTS OR EXPECTATIONS, THAT CLIENT DATA WILL BE ACCURATE, COMPLETE, OR PRESERVED WITHOUT LOSS, OR THAT
ZIDY TECHNOLOGY WILL BE SECURE, TIMELY, UNINTERRUPTED, OR ERROR-FREE, AND ZIDY DOES NOT WARRANT THAT ANY OF
THOSE ISSUES WILL BE CORRECTED. ZIDY WILL NOT BE RESPONSIBLE OR LIABLE IN ANY MANNER FOR ANY CLIENT PROPERTIES,
THIRD-PARTY PROVIDERS, THIRD-PARTY PRODUCTS, THIRD-PARTY CONTENT, OR NON-ZIDY SERVICES (INCLUDING FOR ANY
DELAYS, INTERRUPTIONS, TRANSMISSION ERRORS, SECURITY FAILURES, AND OTHER PROBLEMS CAUSED BY THESE ITEMS), FOR THE
COLLECTION, USE, AND DISCLOSURE OF CLIENT DATA AUTHORIZED BY THIS AGREEMENT, OR FOR DECISIONS OR ACTIONS TAKEN (OR
NOT TAKEN) BY CLIENT BASED UPON ZIDY TECHNOLOGY OR ZIDY’S RELATED SERVICES (INCLUDING CHANGES TO CLIENT
PROPERTIES). THE DISCLAIMERS IN THIS SECTION 13 WILL APPLY TO THE MAXIMUM EXTENT NOT PROHIBITED BY APPLICABLE LAW,
NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN. CLIENT MAY HAVE OTHER STATUTORY RIGHTS. HOWEVER, ANY STATUTORILY
REQUIRED WARRANTIES UNDER APPLICABLE LAW, IF ANY, SHALL BE LIMITED TO THE SHORTEST PERIOD AND MAXIMUM EXTENT
PERMITTED BY LAW.
13.2. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE
SERVICES OR ZIDY ENTITIES OR ANY MATERIALS OR CONTENT AVAILABLE THROUGH THE SERVICES WILL CREATE ANY WARRANTY
REGARDING ANY OF THE ZIDY ENTITIES OR THE SERVICES THAT IS NOT EXPRESSLY STATED IN THESE TERMS. ZIDY DOES NOT
PROVIDE ITS CLIENTS WITH LEGAL ADVICE REGARDING DATA PRIVACY OR COMPLIANCE WITH RELEVANT LAW IN ANY JURISDICTION,
AND ANY STATEMENTS MADE BY ZIDY TO ITS CLIENT(S) DO NOT CONSTITUTE LEGAL ADVICE. USE OF THE SERVICES DOES NOT
GUARANTEE COMPLIANCE WITH APPLICABLE LAWS IN ANY JURISDICTION.
13.3. For Clients Located in Australia Only. Neither this Section 13 (Disclaimers)
nor Section 14 (Limitations of Liability) below excludes, restricts, or modifies the application of any provision
of the Australian Consumer Law (ACL) (whether applicable as a law of the Commonwealth, or any state or territory
of Australia), the exercise of any right to remedy conferred by the ACL, or the liability of Zidy for a failure to
comply with any applicable consumer guarantees where to do so would contravene the ACL or cause any part of these
sections to be void. Additionally, Section 13.2 above does not apply to the extent Client is entitled to a right
to rely under applicable Law.
14. LIMITATIONS OF LIABILITY.
14.1. TO THE MAXIMUM EXTENT NOT PROHIBITED BY APPLICABLE LAW, IN NO EVENT WILL ZIDY
OR ITS SUPPLIERS BE LIABLE FOR ANY LOSS OF USE, LOST OR INACCURATE DATA, INTERRUPTION OF BUSINESS, LOST PROFITS,
COSTS OF DELAY, REPUTATIONAL HARM, OR ANY INDIRECT, SPECIAL, INCIDENTAL, COVER, RELIANCE, OR CONSEQUENTIAL DAMAGES
OF ANY KIND, HOWEVER CAUSED, EVEN IF INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL
ZIDY’S OR ITS SUPPLIERS’ TOTAL LIABILITY EXCEED IN AGGREGATE THE AMOUNT ACTUALLY PAID BY CLIENT TO ZIDY FOR
THE APPLICABLE SERVICE(S) OR RELATED SERVICE(S) IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. FOR FREE ACCESS
SUBSCRIPTIONS OR BETA RELEASES, ZIDY’S TOTAL LIABILITY WILL NOT EXCEED IN AGGREGATE FIFTY U.S. DOLLARS ($50.00
US). NOTWITHSTANDING THE FOREGOING, NONE OF THE LIMITATIONS IN THIS SECTION 14 EXCLUDES EITHER PARTY’S LIABILITY
FOR FRAUD OR FOR DEATH OR PERSONAL INJURY TO THE EXTENT CAUSED BY A PARTY’S NEGLIGENCE. IN ADDITION, THE LAWS IN
SOME JURISDICTIONS MAY NOT ALLOW SOME OF THE LIMITATIONS OF LIABILITY IN THIS SECTION. IF ANY OF THESE LAWS IS
FOUND TO APPLY TO THIS AGREEMENT, THIS SECTION 14 WILL APPLY TO THE MAXIMUM EXTENT NOT PROHIBITED BY SUCH LAW.
EACH PARTY ACKNOWLEDGES AND AGREES THAT THIS SECTION 14 IS A FUNDAMENTAL BASIS OF THE BARGAIN AND A REASONABLE
ALLOCATION OF RISK BETWEEN THE PARTIES AND WILL SURVIVE AND APPLY TO ANY CLAIMS ARISING OUT OF OR RELATED TO THIS
AGREEMENT, ANY ZIDY TECHNOLOGY, OR ANY RELATED SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT,
STRICT LIABILITY, OR OTHERWISE), EVEN IF ANY LIMITED REMEDY IN THIS AGREEMENT IS FOUND TO HAVE FAILED OF ITS
ESSENTIAL PURPOSE. EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF
WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE
TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE
PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 14
WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
14.2. FOR CLIENTS LOCATED IN AUSTRALIA ONLY. TO THE EXTENT THAT LIABILITY CANNOT BE
EXCLUDED UNDER THIS SECTION 14, AND WHERE THE ACL APPLIES, ZIDY’S LIABILITY IS LIMITED AT THE OPTION OF ZIDY
TO (A) IN THE CASE OF ANY PRODUCT, ANY ONE OR MORE OF THE FOLLOWING (i) THE REPLACEMENT OF THE PRODUCT OR THE
SUPPLY OF EQUIVALENT PRODUCT, (ii) THE REPAIR OF THE PRODUCT, (iii) THE PAYMENT OF THE COST OF REPLACING THE
PRODUCT OR OF ACQUIRING EQUIVALENT PRODUCT, OR (iv) THE PAYMENT OF THE COST OF HAVING THE PRODUCT REQUIRED, IF
APPLICABLE; AND (B) IN THE CASE OF ANY ZIDY TECHNOLOGY OR SERVICES OR RELATED SERVICES PERFORMED BY ZIDY: (i)
THE SUPPLY OF THOSE SERVICES AGAIN, OR (ii) THE PAYMENT OF THE COST OF HAVING THOSE SERVICES APPLIED AGAIN.
15. DISPUTE RESOLUTION.
If a dispute arises between the parties related to this Agreement or the Services provided therefrom, and the
dispute cannot be settled through informal negotiations, the parties agree to resolve their dispute (referred to
herein as “Claim(s)”) as follows:
15.1. Mediation. The parties agree to participate in mediation to settle
their Claims in accordance with the rules and procedures found in Utah Code § 78B-10-101 et seq. (Utah Uniform
Mediation Act and referred to as “UUMA”) (or for clients located in Australia, the rules and procedures found in
the Institute of Arbitrators and Mediators Australia Mediation Rules (“Rules”)) and this Agreement before a party
can file a judicial action, whether in a court of law, an administrative body, government agency, or otherwise. If
there are any conflicting provisions between UUMA (or for clients located in Australia, the Rules) and this
Agreement, the provisions in this Agreement will govern.
15.1.1. Notice. Mediation must be conducted within sixty (60) days from a
party receiving written notice of Claims from a complaining party. The notice must contain a detailed description
of the nature of the Claims and the requested relief sought.
15.1.2. Mediator Selection and Mediator Fees. A neutral mediator will be
selected as mutually agreed upon by the parties. The mediator’s fees and costs will be paid to the mediator at the
end of mediation, with both parties equally sharing the mediation costs and paying their own legal fees and costs.
15.1.3. Location. Mediation will occur in Salt Lake City, Utah, unless you
are located in Australia, in which case mediation will occur in Melbourne, Victoria, Australia.
15.2. Judicial Action. If the parties are unable to resolve the Claim
pursuant to the mandatory mediation referenced above (or if one of the parties refuses to participate in the
mandatory mediation or fails to respond to a complaining party’s request for mediation), the parties may
subsequently file a judicial action.
15.3. Disputes Not Subject to the Mediation Process. The following claims or
actions are not subject to the mandatory mediation provisions of this Section 15:
15.3.1. A request for an order of injunctive relief and any related incidental
damages;
15.3.2. A request for an order to prevent the disclosure of or misuse of
Confidential Information or trade secrets; and/or
15.3.3. Enforcement of Client’s payment obligations as set forth under Section 7.
16. GENERAL.
16.1. Assignment. This Agreement will bind and inure to the benefit of each
party’s permitted successors and assigns. Neither party may assign or purport to assign any of its rights or
obligations under this Agreement without the advance written consent of the other party (which must not be
unreasonably withheld), except that Zidy may assign this Agreement without consent to an affiliate or in
connection with a merger, reorganization, acquisition, or other transfer of all or substantially all of its assets
or voting securities. Any attempt to transfer or assign this Agreement except as expressly authorized under this
Section 16.1 will be null and void.
16.2.
Notices. Any notice or communication to Zidy under this Agreement must
be in writing. Client must send any notices under this Agreement (including breach notices) to
Zidy Headquarters (include “Attn. Legal Department” in the subject line) or by
email to
[email protected]. Zidy may send notices to the e-mail addresses on Client’s account or, at Zidy’s option,
to Client’s last-known postal address. Zidy may also provide operational notices regarding the Services or other
business-related notices through conspicuous posting of such notice on Zidy’s Website or the Services. Each party
hereby consents to receipt of electronic notices and agrees that any notices, agreements, disclosures, or other
communications that we send to you electronically will satisfy any legal communication requirements, including
that those communications be in writing. Zidy is not responsible for any automatic filtering Client or its network
provider may apply to email notifications.
16.3. Publicity. Unless otherwise specified in the applicable Subscription
Documentation, Zidy may use Client’s name, logo, and marks to identify Client as a Zidy Client on Zidy’s website
and other marketing materials.
16.4. Zidy Communication with Client. You agree that Zidy may send you emails
and text messages, including transactional, operational, and marketing messages, possibly using automated
technology, to the email or phone number you provide to Zidy. Message and/or data rates may apply to such
messages, and you may opt out at any time. You will keep your contact information up to date and will notify Zidy
immediately in the event that your contact information changes.
16.5. Referral Programs. Zidy may, from time to time, and in its sole
discretion, offer referral programs or opportunities to certain Zidy clients or users. Such programs or
opportunities may include incentives for such clients or users to promote Zidy and/or its Services to their family
or friends. Participation in such programs or opportunities is completely voluntary and is subject to this
Agreement and the Zidy Referral Program Terms (“Referral Program Terms”). Zidy may modify, discontinue, or
terminate any referral program or similar opportunity at any time, without notice.
16.6. Subcontractors. Zidy may use subcontractors and permit them to exercise
the rights granted to Zidy in order to provide the Services and related services under this Agreement. Except as
otherwise set forth in the DPA, Zidy will not be required to obtain Client’s consent or provide notice of such
subcontracting or delegation. To avoid any doubt, Zidy remains responsible for the performance of its obligations
or the exercise of its rights under this Agreement regardless of any subcontracting or delegation.
16.7. Subpoenas. Nothing in this Agreement prevents Zidy from disclosing
Client Data to the extent required by law, subpoenas, or court orders, but Zidy will use commercially reasonable
efforts to notify Client where permitted to do so.
16.8. Independent Contractors. The parties to this Agreement are independent
contractors, and this Agreement does not create a partnership, joint venture, employment, franchise, or agency
relationship. Neither party has the power to bind the other or incur obligations on the other party’s behalf
without the other party’s prior written consent.
16.9. Force Majeure. Neither party will be liable for any delay or failure to
perform its obligations under this Agreement (except payment obligations) if the delay or failure is due to causes
beyond its reasonable control, such as a strike, blockade, war, act of terrorism, riot, natural disaster,
disruption in transportation systems, disruption of labor force, national or state emergency, epidemic, pandemic,
communicable disease outbreak, failure or reduction of power or telecommunications or data networks or services,
or government act or order.
16.10. Amendments; Waivers. Zidy may update or modify these Terms
(including the Additional Terms and any referenced policies and other documents) from time to time by giving
reasonable notice and posting a revised version on the Website or Services or by notification via the email
associated with your account. If a change to these Terms materially modifies your rights or obligations, you may
be required to click through the updated Terms to show acceptance and to continue to use the Services. Material
modifications are effective upon the earlier of your acceptance of the modified Terms or upon your next subsequent
Subscription Term. Immaterial modifications will become effective upon posting or notification, and continued use
of the Services or Website, following the update, will constitute acceptance of the updated Terms. If Client does
not agree to the updated Terms, Client will no longer have the right to use the Services, except where applicable
Law requires different treatment. Except as otherwise described in this Section 16.10, any modification,
supplementation, replacement, novation or amendment to this Agreement must be made in writing and signed by a duly
authorized representative of each party (each in its discretion). No waiver will be implied from conduct or
failure to enforce or exercise rights or delay in exercising any right under this Agreement. No waiver of any
provision of this Agreement will constitute a waiver of any other provision, whether or not similar, nor will any
waiver constitute a continuing waiver. Failure to enforce any provision of this Agreement will not operate as a
waiver of such provision or any other provision or of the right to enforce such provision or any other provision.
Waivers must be made in writing and executed by a duly authorized representative of the waiving party.
16.11. Headings. The headings used in this Agreement are for ease of
reference only. They are not intended as a complete restatement of the matters contained under each heading, and
you acknowledge that you have read and understand all the text of this Agreement, and not just the headings.
16.12. Severability. If any provision of this Agreement is found by any court
of competent jurisdiction to be unenforceable or invalid, that provision will be limited to the minimum extent
necessary so that this Agreement may otherwise remain in effect, and all other provisions remain in full effect.
16.13. No Third-Party Rights. Nothing in this Agreement confers on any third
party the right to enforce any provision of this Agreement. Client acknowledges that each Subscription only
permits use by and for the legal entity or entities identified in the Subscription Documentation and not any
affiliates. Furthermore, Client’s affiliates are not permitted to use the Services under these Terms unless an
affiliate agrees to these Terms individually and creates its own account.
16.14. Attorneys’ Fees and Costs. The substantially prevailing party in any
action to enforce this Agreement will be entitled to recover its reasonable attorneys’ fees and costs for the
action.
16.15. Entire Agreement. This Agreement, including these Terms and any
applicable Subscription Documentation, represents the parties’ complete and exclusive understanding relating to
the Agreement’s subject matter. It supersedes all prior or contemporaneous oral or written communications,
proposals, and representations with respect to the Zidy Technology or any other subject matter covered by this
Agreement. The terms of the United Nations Convention on Contracts for the Sale of Goods do not apply to this
Agreement. The Uniform Computer Information Transactions Act (UCITA) will not apply to this Agreement regardless
of when or where adopted. Any terms provided by Client (including as part of any purchase order or other business
form used by Client) are for administrative purposes only and have no legal effect.
16.16. Counterparts; Electronic Transmission. This Agreement may be executed
in counterparts, each of which will constitute an original, and all of which will constitute one and the same
instrument. A facsimile or other reproduction of this Agreement may be executed by one or more parties hereto, and
an executed copy of this Agreement may be delivered by one or more parties hereto by facsimile or similar
electronic transmission device pursuant to which the signature of or on behalf of such party can be seen, and such
execution and delivery will be considered valid, binding and effective for all purposes. At the request of any
party hereto, all parties hereto agree to execute an original of this Agreement as well as any facsimile or other
reproduction hereof.
16.17. Governing Law; Jurisdiction and Venue. This Agreement is governed by
the laws of the State of Utah and the United States, without regard to choice or conflict of law rules thereof.
The exclusive jurisdiction and venue for actions related to the subject matter of this Agreement will be the state
courts located in Salt Lake County or Utah County, Utah or the United States District Court for the District of
Utah, and both parties submit to the personal jurisdiction of these courts.
16.17.1. Australia Clients. If you are a Zidy client located in Australia,
this Agreement is governed by the laws of Victoria, Australia. To the extent permitted by law, the courts of
Victoria, Australia, will be the exclusive jurisdiction for disputes arising out of or in connection with this
Agreement.
16.18. Notice to California Residents. If you are a California resident,
under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of
Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite
S-202, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint regarding
the Services or to receive further information regarding use of the Services.
16.19. Notice Regarding Apple. This Section 16.19 only applies to the extent
you are using our mobile application on an iOS device. You acknowledge that these Terms are between you and Zidy
only, not with Apple Inc. (“Apple”), and Apple is not responsible for the Services or the content thereof. Apple
has no obligation to furnish any maintenance and support services with respect to the Services. If the Services
fail to conform to any applicable warranty, you may notify Apple and Apple will refund any applicable purchase
price for the mobile application to you; and, to the maximum extent permitted by applicable law, Apple has no
other warranty obligation with respect to the Services. Apple is not responsible for addressing any claims by you
or any third party relating to the Services or your possession and/or use of the Services, including: (a) product
liability claims; (b) any claim that the Services fails to conform to any applicable legal or regulatory
requirement; or (c) claims arising under consumer protection or similar legislation. Apple is not responsible for
the investigation, defense, settlement, and discharge of any third-party claim that the Services and/or your
possession and use of the Services infringe a third party’s intellectual property rights. You agree to comply with
any applicable third-party terms when using the Services. Apple and Apple’s subsidiaries are third-party
beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be
deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of these Terms.
You hereby represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government
embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are
not listed on any U.S. Government list of prohibited or restricted parties.
Effective: November
1, 2023
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