Bikes & e-bikes
A broad selection of bikes, electric bikes, accessories and equipment for different kinds of riders.
Explore the business
A local connection.
At enterprise scale.
Zidy powers VoIP and all business communications for Wheel & Sprocket across 12 locations and 200+ phones.
- Locations on Zidy
- 12
- VoIP phones
- 200+
- Business communications
- All
MEET WHEEL & SPROCKET
Rooted in cycling.
Built around people.
Family-owned since 1973, Wheel & Sprocket serves riders across Wisconsin and Illinois with bikes, e-bikes, accessories and service.
The business began in Hales Corners, Wisconsin. Today, its shops support riders from choosing a bike to maintaining it, with bike rentals available through its Franklin location.
THE BUSINESS BEHIND THE CONVERSATIONS
A lot happens
around a bike shop.
Retail, repairs and rentals give customers different reasons to reach out.
Service & repairs
Maintenance and repair services at its retail locations support riders long after the purchase.
See their service offeringRental experiences
The Franklin shop offers e-bike, road-bike and mountain-bike rentals for exploring the Milwaukee area.
Explore their rentals
ZIDY FOR THE WHOLE BUSINESS
Keep the whole team
in the loop.
Wheel & Sprocket uses Zidy as its enterprise communications platform. The deployment brings 12 locations and 200+ VoIP phones together, with all business communications running through Zidy.
LIGHTSPEED X-SERIES · WORKFLOW EXAMPLE
Keep the customer connected as the order moves.
An example of fulfillment updates alongside an enterprise communications setup.
A customer’s order question reaches the team responsible for the conversation.
Lightspeed Retail POS (X-Series)
Order · Awaiting dispatch
Zidy sends
Hi Alex, your order is awaiting dispatch. We’ll let you know when it has been dispatched.
Lightspeed Retail POS (X-Series)
Order · Dispatched
Zidy sends
Hi Alex, your order has been dispatched. Reply here if there’s anything we can help with.
Another path to explore
Lightspeed Retail POS (X-Series)
Order · Ready for pickup
Zidy sends
Hi Alex, your order is ready for pickup. Let us know if you have a question before you come in.
Lightspeed Retail POS (X-Series)
Order · Picked up
Zidy sends
Thanks for picking up your order, Alex. Enjoy the ride! We’re here if you need a hand.
An order being collected can instead use ready-for-pickup and picked-up messages.
Illustrative feature example. Messages and statuses demonstrate the named workflow.
YOUR BUSINESS. YOUR NEXT CHAPTER.
A bigger team.
The same personal connection.
Talk with us about business phones and customer communications across your locations.