Your team does the work.
Assess the bike, set the estimate and update the work order in Lightspeed as the repair progresses.
Zidy for bike shops Keep your techs
ZIDY + LIGHTSPEED FOR BIKE SHOPS
Keep your techs
on the tools.
Zidy answers the first question, collects repair approvals by text and sends Lightspeed updates automatically. Less phone chasing. More time for the next bike.
Deep Lightspeed API integration.22 automations across R-Series and X-Series.
From repair estimates to customer follow-up.
From repair estimates to customer follow-up.
LIGHTSPEED → ZIDYExample repair
LIGHTSPEED R-SERIESWork order · Estimated
Zidy sends the estimate
Hi Maya, your repair estimate is $145. Reply APPROVE to go ahead, or ask us a question here.
CUSTOMER REPLIES
APPROVE - please go ahead.
Customer approval receivedVisible to your team in Zidy
ONE RIDER. ONE CONNECTED EXPERIENCE.
From “Can you help?”
to “Thanks for the ride.”
Choose a repair, purchase or rental. Follow each step to see what starts the next message, what Zidy sends and how the customer responds.
THE REPAIR JOURNEYLightspeed Retail POS (R-Series) + Zidy
STEP 01 / 05
The shop closes. The conversation keeps going.
Zidy AI answers after hours and gathers the repair details. Your team opens the next day with the rider’s questions ready.
Start the morning with a conversation already underway.
Zidy AI + InboxNew repair inquiry
Zidy InboxSample conversation
My gears keep slipping. Can you help?
We can help with bike repairs. What bike do you ride, and when would you like to bring it in?
A Trek hybrid. Could I bring it tomorrow?
Your team confirms the visit. Opening the work order in Lightspeed R-Series can then send an automatic acknowledgment.
STEP 02 / 05
An estimate. A text. A clear yes.
Mark the work order Estimated in Lightspeed. Zidy texts the estimate, and the rider’s approval or question comes back to your team in Zidy.
Less time chasing approvals. More time moving repairs forward.
Lightspeed R-SeriesWork order · Estimated
Zidy InboxSample conversation
Hi Maya, your tune-up and replacement cable come to $145. Reply APPROVE to go ahead, or message us with a question.
APPROVE - please go ahead. Thank you!
Approval received · Your team can continue
Customer approval received in Zidy · Ready for your team to review and continue the work.
STEP 03 / 05
Keep the rider updated. Keep the repair moving.
Update the work order in Lightspeed. Waiting and Custom statuses can trigger a text, so the rider knows what’s happening.
Answer “How’s my bike?” before it becomes another call.
Lightspeed R-SeriesWork order · Custom status
Zidy InboxSample conversation
Hi Maya, your repair is waiting for a replacement cable. We’ll text you when your bike is ready.
Thanks for keeping me posted!
Waiting and Custom statuses are optional updates, used when the repair needs them.
STEP 04 / 05
Finished in Lightspeed. Ready in their messages.
Mark the work order Finished to send the ready-for-pickup text. Arrange collection and share a Zidy payment link in the same conversation.
A clear pickup plan, without another round of phone tag.
Lightspeed R-SeriesWork order · Finished
Zidy InboxSample conversation
Your bike is ready, Maya! Reply to arrange pickup. We can send your secure payment link here too.
Perfect. I’ll collect it at 4.
Zidy Payments collects the payment. The Lightspeed Paid event sends the payment-status message.
STEP 05 / 05
The repair is done. The relationship keeps going.
Complete the sale in Lightspeed R-Series. Zidy can send an aftercare message and request a review.
Make aftercare part of the workflow, every time.
Lightspeed R-SeriesSale · Completed
Zidy InboxSample conversation
Thanks for visiting, Maya. How’s the bike feeling after the service?
We’d love to hear about your visit. Would you leave our shop a review? Here’s your link.
Sale Completed has two actions: customer follow-up and review request. It is separate from Work order Paid.
THE NEW-BIKE JOURNEYLightspeed Retail POS (X-Series) + Zidy
STEP 01 / 05
Help the next rider take the first step.
Zidy AI gathers the rider’s needs through SMS, webchat, Facebook or Instagram. Your team picks up the conversation to help choose the bike.
Keep the first question connected to the sales conversation.
Zidy AI + InboxNew bike inquiry
Zidy InboxSample conversation
I’m looking for an e-bike for my commute.
Happy to help. How far is your commute, and what would you like our team to help you compare?
About 8 miles each way. I’d love to try a few.
The team takes over with the customer’s questions in view.
STEP 02 / 05
A saved sale still has a next step.
Park a sale in Lightspeed X-Series and Zidy sends a text. The rider has a place to ask questions before deciding.
Give a considered purchase a way forward.
Lightspeed X-SeriesSale · Parked
Zidy InboxSample conversation
Hi Alex, we’ve saved the e-bike sale you discussed with our team. Message us when you’re ready to continue.
Thanks! One more question about the frame size.
Parked sales are an optional path for purchases saved for later.
STEP 03 / 05
Turn the purchase into a connected handoff.
Complete the sale in Lightspeed X-Series to send a customer message. Order questions come back to your team in Zidy.
Keep the rider informed after checkout.
Lightspeed X-SeriesSale · Completed
Zidy InboxSample conversation
Thanks for your purchase, Alex! We’ll message you when your bike is ready for collection.
Great, thanks for all your help choosing.
Optional layby and customer-account paths have their own start and payoff messages.
STEP 04 / 05
Ready for pickup? Let the rider know.
Mark the order Ready for pickup to send the text. Shipping orders have their own Awaiting dispatch and Dispatched messages.
Make the handoff easier for the customer and the counter.
Lightspeed X-SeriesOrder · Ready for pickup
Zidy InboxSample conversation
Your new bike is ready for pickup, Alex. When would you like to come in?
Saturday morning would be great!
Pickup and shipping are alternative fulfillment paths.
STEP 05 / 05
They have their bike. They still have your number.
The Picked up event sends a final handoff message. The rider can text your team with setup or service questions.
Stay within reach after the sale.
Lightspeed X-SeriesOrder · Picked up
Zidy InboxSample conversation
Enjoy the new bike, Alex! Message us here if you have any questions as you get riding.
Will do. Thank you!
Want review follow-up too? Explore Zidy Reviews as a separate workflow for your shop.
THE RENTAL JOURNEYZidy Bookings + Payments + Reviews
STEP 01 / 06
Answer the question that starts the ride.
Zidy AI can answer after-hours rental questions from your shop information. Customers can then choose dates and available bikes on your Zidy booking page. Your team can help when needed.
Keep the rental inquiry moving, even after closing.
Explore the first inquiryZidy AI + InboxAfter-hours rental inquiry
Zidy InboxSample conversation
We’d love to help. How many e-bikes do you need, and what day would you like to ride?
Two for Saturday, 10 AM to 4 PM.
2 e-bikes requested · Availability shown on the booking page.
STEP 02 / 06
They choose. They book. You’re in the loop.
Customers choose their dates and available bikes, then reserve and pay through your Zidy booking flow. The self-booked rental, payment and confirmation appear in Inbox.
A confirmed reservation, with the payment in view.
Open the sample booking Your shop’s booking pageCustomer view · Example
- 1
Choose dates & times
PickupSaturday · 10 AMReturnSaturday · 4 PM - 2
Select available bikes
2 × City e-bike$75 each · Sample rental$150 - 3
Complete the payment
Secure payment link$150 paid - 4
You’re booked.
Two bikes confirmed. Pickup details and the waiver link arrive in the conversation.
Confirmation sent to Maya
Illustrative self-booking flow · Sample prices · No booking or payment is made.
STEP 03 / 06
Get the group ready before they arrive.
Share the waiver link with each rider. See signatures arrive in Inbox, and keep pickup details close with scheduled reminders. Your team can spot what is still missing.
Less paperwork when the group arrives.
View the sample waiversZidy BookingsWaivers · 2 of 2 signed
Zidy InboxSample conversation
Your rental is coming up, Maya. Pickup is Saturday at 10 AM and return is at 4 PM. Your group’s waivers are complete.
2 signed waivers · Pickup reminder scheduled.
STEP 04 / 06
Ready when the riders arrive.
Check payment and waivers, then complete pickup. Both bikes are checked out, with the return time in the customer conversation.
Hand over the bikes with everything ready.
Try the pickupZidy BookingsRental · In progress
Zidy InboxSample conversation
You’re all set. Enjoy your ride! Return is at 4 PM. Message us here if you need anything.
2 bikes checked out · Payment and waivers complete.
STEP 05 / 06
Bikes back. Booking complete.
Confirm both bikes are back and complete the return. The booking is closed, ready for the review follow-up.
Close the rental with both bikes accounted for.
Try the returnZidy BookingsReturn complete · Booking closed
Zidy InboxSample conversation
Both bikes are checked back in, Maya. Your rental is complete. Thanks for riding with us!
2 bikes returned · Booking complete.
STEP 06 / 06
Let a great ride lead to the next visit.
The bikes are back. An automatic review request keeps the customer connection going. Booking details and messages remain close when the customer gets in touch again.
Make review follow-up part of the rental.
See the review stepZidy ReviewsBooking complete · Review request
Zidy InboxSample conversation
Thanks for riding with us, Maya! Would you share your experience? Here’s your review link.
2 bikes returned · Booking complete.
Illustrative journeys and messages. Both Lightspeed editions support sales and service, with different actions. These are selected examples. Rentals use Zidy Bookings, Payments and Reviews.
YOUR TEAM KEEPS THE WRENCH. ZIDY KEEPS IN TOUCH.
The work stays in Lightspeed.
The conversation stays connected.
Zidy sends the updates.
The status changes. The right customer text follows. AI can help with first inquiries while the shop is busy or closed.
The rider replies by text.
Approvals, questions and pickup plans come back to Zidy. Your team can answer from the counter or the business mobile app.
REAL BIKE SHOPS. CONNECTED CUSTOMER TOOLS.
Built into the bike-shop day.
Tour of Nevada City Bike Shop and Open Road Bicycles each use Zidy across three locations. Explore the shops and their illustrative service workflows.
GO DEEPER INTO LIGHTSPEED
22 ways to keep customers informed.
9 R-Series actions. 13 X-Series actions. Explore repair statuses, sales, shipping, pickup, layby, customer accounts and aftercare.
A FEW THINGS TO KNOW
Good questions. Clear answers.
Can customers approve repair estimates by text?+
Yes. Zidy handles the estimate conversation and customer approval through SMS. Your team sees the reply in Zidy and continues managing the repair in Lightspeed.
Do I have to send every repair update myself?+
No. Configure the messages you want Zidy to send when the supported Lightspeed statuses change. Your team keeps the work order up to date and handles customer questions when a personal reply is needed.
Does this work with both Lightspeed editions?+
Yes. Zidy supports Lightspeed Retail POS R-Series and X-Series, with different actions for each. The repair estimate journey above uses R-Series. The purchase and fulfillment journey uses X-Series.
How do rentals fit with my Lightspeed shop?+
Zidy Bookings handles rental reservations, payments, waivers, pickup and return. These rental tools work alongside your Lightspeed sales and repair conversations in Zidy. The rental steps shown here are native Zidy workflows.
When does the review request go out?+
In the R-Series example, Sale Completed triggers the review-request action. Work order Finished and Work order Paid have their own messages. The X-Series actions are different; review follow-up can be discussed separately as part of your Zidy setup.
LESS PHONE TAG. MORE BIKES BACK ON THE ROAD.
See your shop’s journey in Zidy.
Bring your Lightspeed workflow. We’ll walk through inquiries, estimates, approvals and the follow-up after the ride.