Your business. Your answers.
Use FAQs, files, training, webpages and examples to give AI context about your business.
AI-POWERED CUSTOMER CONVERSATIONS
A little less on
your plate.
Your AI Employee helps with calls, texts, webchat and social DMs. Keep leads engaged 24/7, respond after missed calls and voicemail, and open with clear next steps for your team.
Your businessExample workspaceJT
Inbox 12
AR
Alex Rivera
Do you open on Saturday?
Facebook MessengerJL
James Lee
Is this item available?
Instagram DMMC
Maya Chen
Can I schedule a service?
SMSSP
Sam Patel
Can I get a quote?
Webchat AI is helping with 4 conversations
Alex RiveraBusiness question · Facebook Messenger
Reply to Alex… ↑
A little less on your plate.AI and your team, working together.
AI Employee
Built to help.
Easy to hand over.
Work leads after hours
Answer questions, learn what customers need and guide the next step while your team is away. Start the next day with warm leads and clear context.
A person when it matters
Your team can review the conversation, see the context and take over.
CONNECTED BY DESIGN
Help that fits into the day.
Bring AI into Zidy Inbox for SMS, Facebook Messenger, Instagram DMs and webchat. Set how AI should help, review its replies and take over from your desktop or business mobile app.
- Choose knowledge sources, channels and locations for AI
- Keep conversation history visible to your team
- Set team assignments and folders for AI handoffs
YOUR AI EMPLOYEE, YOUR RULES
Choose the first reply.
Shape the next handoff.
Use voice AI and choose when AI begins responding across your customer channels. Give it business context and put the right person in reach.
WHERE AI CAN HELP
AI for voice callsAvailable
First-time SMS & webchatAvailable
Facebook Messenger & InstagramAvailable
After a missed callAvailable
After a voicemailAvailable
BUSINESS CONTEXT & TEAM CONTROL
Teach it your business.
Use FAQs, files, training, webpages and examples to give AI information it can work with.
Choose the locations.
Select where AI starts responding, including conversations without an assigned location.
Set the handoff.
When information is missing or a customer is interested in a service, assign a team member and move the conversation to the right folder.
AI FOR BUSINESS CALLS
Help on the call.
Help after it, too.
Use Zidy voice AI for calls, and let AI respond after a missed call or a voicemail. Keep customers engaged when your team is busy.
- AI for voice calls
- AI responses after missed calls
- AI responses after voicemail
ILLUSTRATIVE AI CONVERSATION
A customer calls your business.
“Can someone help me with a repair?”
Zidy AI
“I can help with your first questions. What would you like our service team to look at?”
Keep your team in reach for questions that need personal advice.
2 locations on Zidy
Ebike Edmonton · ILLUSTRATIVE WORKFLOW
The questions keep coming. So can the conversation.
Zidy AI can answer from the shop’s business information, learn what the rider needs and leave a clear next step for the team.
THE ZIDY BUSINESS APP
Your business moves.
Your inbox comes along.
Step away from the desk without stepping away from your customers. Reply to texts and DMs, review AI conversations and manage bookings from the Zidy business app.
- Reply from your business number.
- See what AI handled and take over.
- Check bookings, pickups and returns on the go.
for BusinessJTMaya Chen
Business SMS · Next morning
Last night’s AI summary
Maya needs a repair. Friday preferred. Your team to confirm a time.
Jamie · Team reply
Hi Maya, Jamie here. We can take a look Friday at 10 AM. Does that work?
Perfect. I’ll see you then!
Reply as your business…
InboxBookingsCallsMore
for BusinessJTBookings
TodayPickups & returns
10:00 AMConfirmed
Maya Chen
2 × City e-bike
Waivers complete
Paid
View booking 11:30 AMUpcoming
James Lee
1 × Hybrid bike
1 waiver needed
Message customer InboxBookingsCallsMore
Illustrative business app screens · Example customer data
A FEW THINGS TO KNOW
Good questions. Clear answers.
Is AI included in every paid plan?+
AI capabilities differ by plan. Advanced AI Employee functionality is an add-on on some plans and included in the custom Ultimate offering. Your quote should specify the scope.
Does AI replace my team?+
No. It supports routine conversations and follow-ups. People stay in the loop for questions, exceptions and decisions that need them.
YOUR BUSINESS. YOUR NEXT CHAPTER.
Make room for what’s next.
Bring your customer conversations and everyday work together. Find the Zidy setup that fits your business.