Tour of Nevada CityZIDY CUSTOMER
3 locations on ZidyCalls & repair-status updates
Tour of Nevada City
Keep a missed call moving with AI, then connect work-order updates to the customer conversation.
Explore the feature exampleZIDY FOR BIKE SHOPS
More time
for the ride.
From the first bike question to the next rental or service visit. Connect your calls, texts, AI, bookings, payments and reviews in a workspace built for your team.
EVERY PART OF YOUR SHOP
The sales floor
A missed call becomes a text.
After closing
AI keeps the next rider engaged.
The repair bench
Lightspeed updates. Estimates approved by text.
The rental counter
Booking, payment and pickup connect.
On the go
The business inbox comes with you.
One shop or multiple locations. One connected day.
FOR BIKE SHOPS ON LIGHTSPEED
Keep your techs
on the tools.
Text the estimate. Get the approval. Send repair updates automatically. Connect Lightspeed to Zidy and give your team more time for the work in front of them.
Deep Lightspeed API integration.22 automations across R-Series and X-Series.
From repair estimates to customer follow-up.
From repair estimates to customer follow-up.
LIGHTSPEED → ZIDYExample repair
LIGHTSPEED R-SERIESWork order · Estimated
Zidy sends the estimate
Hi Maya, your repair estimate is $145. Reply APPROVE to go ahead, or ask us a question here.
CUSTOMER REPLIES
APPROVE - please go ahead.
Customer approval receivedVisible to your team in Zidy
WHEEL & SPROCKET · ENTERPRISE CUSTOMER
12 locations.
One connected team.
Zidy powers VoIP and all business communications for Wheel & Sprocket across 12 locations and 200+ phones.
- Locations on Zidy
- 12
- VoIP phones
- 200+
- Business communications
- All
REAL SHOPS. DIFFERENT POSSIBILITIES.
Find your shop
in their everyday work.
Meet more Zidy customers. Each example puts a different part of the platform in focus, from after-hours inquiries to business on the go.
Service payments & sale follow-up
Open Road Bicycles
Connect the service conversation, payment-status message and completed-sale follow-up.
Explore the feature example
SMS, Facebook & Instagram in one inbox
The Outer Rim
Bring product and service questions from texts and social DMs into Zidy Inbox.
Explore the feature exampleEbike EdmontonZIDY CUSTOMER
2 locations on ZidyAI inquiries & saved sales
Ebike Edmonton
Give new riders a helpful first answer after hours, then keep a saved purchase within reach.
Explore the feature examplePedego PeninsulaZIDY CUSTOMER
2 locations on ZidyMobile conversations & order pickup
Pedego Peninsula
Follow order pickup updates and answer the next customer question from the business app.
Explore the feature example
Bookings, automatic payments & reviews
Bicycles San Clemente
Bicycles San Clemente uses Zidy bookings together with automatic payments and automatic review requests.
See the connected journeyBICYCLES SAN CLEMENTE
Book the ride.
Connect the rest.
Bicycles San Clemente uses Zidy bookings together with automatic payments and automatic review requests.
- 01
The booking starts the journey
Manage the reservation and customer details in Zidy.
- 02
Automatic payments keep it connected
The booking and payment flow work together.
- 03
The visit leads to a review request
Automatic review requests keep the customer follow-up going.
A CUSTOMER JOURNEY FOR THE WORK YOU DO
From the first question
to the next visit.
Follow one customer through a repair, a retail purchase or a rental. See how AI, Inbox and connected workflows support every next step.
Service & repair
Inquiry → estimate → finished work → payment → follow-up
Lightspeed R-Series
Explore the storySales & fulfillment
Product question → saved sale → purchase → pickup or shipping
Lightspeed X-Series
Explore the storyRentals & returns
Reservation → payment → waivers → pickup → return → review
Zidy Bookings
Explore the storyTake a quick tour
Choose a story · No signup needed
CUSTOM SMS CAMPAIGNS
More than a sale.
A community that comes back.
Promote shop offers, invite riders out together and bring past renters back.
Sales & new arrivals
Give a shop offer the right audience.
Choose contacts interested in shop offers, then share the promotion.
Example CRM tags
Contact details & team notes
Alex MorganAsked about lights for evening rides.
Your custom SMS campaign
Your Bike Shop: save 15% on selected accessories this weekend. Reply to ask about lights, locks or another item. Reply STOP to opt out.
Customer reply · Zidy Inbox
Are commuter lights included?
Your team: “Selected lights are included. What kind of riding do you do?”
Group rides
Turn your contact list into a riding community.
Invite contacts tagged for group rides and keep route questions in Inbox.
Example CRM tags
Contact details & team notes
Jordan LeeEnjoys relaxed weekend group rides.
Your custom SMS campaign
Your Bike Shop: join our relaxed group ride Saturday at 9 AM. Meet at the shop for a 12-mile route. Reply for ride details. Reply STOP to opt out.
Customer reply · Zidy Inbox
Would this be a good first group ride?
Your team: “Yes, this is a relaxed ride. We can send the route and what to bring.”
Rental promotions
Turn a great rental into the next visit.
Choose past renters from your shop’s marketing contacts, answer their questions and link them back to your own booking page.
Example CRM tags
Contact details & team notes
Maya ChenRented two e-bikes with a friend. Prefers Saturday rides.
Your custom SMS campaign
Coastline Bike Rentals: ready for another ride? Ask about our two-bike weekend offer. Reply for details and our booking link. Reply STOP to opt out.
Customer reply · Zidy Inbox
Can we book two e-bikes again this Saturday?
Your team: “Yes, we can help. Choose your times and available bikes using our Coastline booking link.”
Example messages and CRM notes. These are sample workflows, not customer testimonials.
More than one location?
Connect teams and customer conversations as your business grows.
Explore multiple locationsKeep your shop tools connected.
Explore 9 Lightspeed R-Series and 13 X-Series actions for customer messages, from work orders to order pickup.
Explore Lightspeed workflowsAlso offer rentals?
Give your rental shop a profile on Zidy and connect Pass waivers with your customer workflow. Add paid business software when you need it.
See free rental tools Part of the bike business community.Explore our NBDA partnership
A FEW THINGS TO KNOW
Good questions. Clear answers.
Is Zidy only for bike shops?+
No. Zidy is a general business platform. This section shows how bike shops use connected communications, bookings, payments and reviews in their everyday work.
Do I need to offer rentals?+
No. Use Zidy for sales questions, service conversations, calls, customer payments and review follow-ups. Rental tools are optional.
Can Zidy support more than one shop?+
Yes. Zidy supports businesses with multiple locations, including Wheel & Sprocket’s 12-location communications deployment. We’ll help map the setup to your team.
YOUR BUSINESS. YOUR NEXT CHAPTER.
Make more room for your customers.
Bring your customer conversations and everyday work together. Find the Zidy setup that fits your business.