16–27-second video excerpts. Full interviews are available in each story.
Big Blue Bike
Conversations that helped Zidy pay for itself.
Customers could ask questions before buying high-value e-bikes. The shop credits extra sales and service work with covering the cost.
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And then I have also sold a couple of, uh, high-dollar e-bikes. People were hesitant to make the purchase just online without talking to somebody. But I know that between the service and the extra sales, it has paid for itself.
In the full interview, the speaker says exact ROI was difficult to track early in the business.
Whitman’s Bike Shop
Website questions became bike sales.
The shop describes bike purchases, including multi-bike sales, that began with inquiries through its website chat.
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In the last month, well, uh, July was a very good month for us. Uh, I would say we sold just one model of the Bellatrix, we sold I think it was 21 or 22, and quite a few of those came from inquiries through our website via the Zidy chat. There's been quite a few multi-bike sales.
The interview also reports year-over-year sales growth; this excerpt does not attribute all growth to Zidy.
Southwest Bikes
Bring customers back after the sale.
A tune-up reminder brings the customer back into the shop, creating another opportunity to help with accessories.
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Our overall sales have increased, and I think it's largely due to the fact that we can reach out to the customers after the sale. And say they bought a bike from us, we can say, hey, is this time for your tune-up? And then when they come in, we can sell them some accessories or something they may not have gotten on the initial purchase.
Area 13 E-Bikes
Troubleshoot without the phone tag.
Customers text photos of bikes and parts. The team can see the issue and help through a back-and-forth conversation.
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Helping people fix their bikes, one of the big things we really need is quick communication back and forth with photos. So that's something we actually use Zidy for a lot, is troubleshooting, because it's really easy for a customer to just text us a photo of their bike or a part, and we can message them right back and just go back and forth. Communication in a way that doesn't really work as fast by email and doesn't really work at all over the phone.
Journeyman’s Adventure Co.
Customers chose the shop because of its reviews.
The owner says customers mention five-star reviews when explaining why they chose the shop.
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Our favorite feature is definitely the review request form. That's something that's easily sent out, and it's customizable. It's not uncommon for them to say that, in their research, they chose the shop because of the five-star reviews.
More customer voices.
13 original audio stories · Choose a story and press play
In their own words Press play below
Google reviews. Basically doubled.
Original customer audio 24 sec
Abby Home MedicalReviews
“We’ve basically doubled our number of Google reviews.”
Reflecting on about six months using Zidy.
0:00 / 0:24
Audio could not load. Read the excerpt below.
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We've been using Zidy now for about six months and it's really helped us with our outreach to our customers specifically with our Google reviews. We've basically doubled our number of Google reviews and we're excited to continue to use Zidy to help more customers find us and to be able to grow our business.
In their own words Press play below
Four inquiries. Four rentals.
Original customer audio 13 sec
Alcorn AdaptiveSales & inquiries
“I had four inquiries and all four turned into sales, actually rentals from Coachella, which is huge.”
Describing one weekend, less than a month after starting.
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Audio could not load. Read the excerpt below.
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For me, it's phenomenal. I mean, I've had this thing less than a month. Over the past weekend, I had four inquiries and all four turned into sales, actually rentals from Coachella, which is huge.
In their own words Press play below
Less phone tag. More time back.
Original customer audio 19 sec
Ryder BikesTime savings
“It’s been a real good time savings for us being able to utilize it.”
On texting customers when repairs and bike builds are ready.
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Audio could not load. Read the excerpt below.
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I mean, the functionality that you have, we mainly use it to communicate with customers for after repairs are done, when new bike builds are done, because when we call, you know, people just don't answer the phone and then they call them. So it just, it's been a real good time savings for us being able to utilize it.
There’s more to the story
Find the experience that speaks to you.
10 more customer stories
Original voices · No autoplay
From browsing to booking
I’d like to book a service.
Let’s find your next appointment.
Illustrative workflow · Original audio on play
Help with the next booking.
“The booking assistant is really helpful. It really helps me save time, first of all.”
Sweety’s Skincare and LashesAI & booking
0:00 / 0:14
Audio could not load. Read the excerpt below.
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The booking assistant is really helpful. It really helps me save time, first of all, and the support of the AI helps me book the bookings for me on my website.
More customer feedback
Review request ✓
Customer feedback ✓
Illustrative workflow · Original audio on play
More ways to hear from customers.
“We’re getting lots more reviews”
Ebike EdmontonReviews
0:00 / 0:16
Audio could not load. Read the excerpt below.
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So Zidy has been the big improvement for our store. We're getting lots more reviews and the messages are very nice. It's nice to get feedback from the customers from the reviews but also from the chat box that we have.
From first contact to customer
I found you on your website.
Let’s talk about what you need.
Illustrative workflow · Original audio on play
Worth coming back for.
“It was definitely worth having that point of contact there.”
Big Sky BrillianceSales & inquiries
After reviewing sales ahead of renewing.
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Audio could not load. Read the excerpt below.
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Yeah, it's it's been really good at driving business. So when I was up for renewal, I went and looked at my client list on, you know, the the Zidy app, I guess. And I started kind of going through and totaling the dollar amount in sales that had come from it. And it didn't take very many clients to figure out that it was definitely worth having that point of contact there.
A quick question, by text
Can you help me choose?
Of course. What do you have in mind?
Illustrative workflow · Original audio on play
Make asking a question easy.
“It’s a very low barrier to entrance for somebody to get questions answered, and that’s been really valuable.”
Big Sky BrillianceMessaging
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Audio could not load. Read the excerpt below.
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So I think that's probably the number one thing is it's a very low barrier to entrance for somebody to get questions answered and that's been really valuable.
A lighter to-do list
Follow up with a customer ✓
Send a review request ✓
Illustrative workflow · Original audio on play
A little more off your plate.
“It has helped with automating a lot of the tasks that take a lot of time.”
Bicycle shop customerTime savings
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Audio could not load. Read the excerpt below.
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It has helped with automating a lot of the tasks that take a lot of time and that it's so great to have them off my plate.
A new customer reaches out
Do you offer cleaning in my area?
Tell us a little about the job.
Illustrative workflow · Original audio on play
More new people calling.
“Normally I’d only get like maybe one a week, now I’m getting several every day.”
Cleaning business customerSales & inquiries
Describing new-customer inquiries during the slow season.
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Audio could not load. Read the excerpt below.
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We already had a good customer base anyway, but now that we're getting more leads off the internet, I mean, I'm having every day call from people that have never used our service before, that are calling and asking questions about it, and, you know, normally I'd only get like maybe one a week, now I'm getting several every day.
Questions after closing time
Can I ask a question after hours?
Your message is ready for the team.
Illustrative workflow · Original audio on play
Keep the conversation open.
“People could ask questions off business hours, and then we would be able to reply to them when we got back to it.”
Zidy customerMessaging
0:00 / 0:16
Audio could not load. Read the excerpt below.
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I think just having the responsiveness when we're not available, the people could ask questions off business hours, and then we would be able to reply to them when we got back to it. That was helpful.
Giving AI direction
Keep our replies friendly and clear.
Use our business information.
Illustrative workflow · Original audio on play
AI you can give direction to.
“I like how you can continuously teach it everything new”
Zidy customerAI & booking
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Audio could not load. Read the excerpt below.
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I like how you can continuously teach it everything new, you know, and you can just conversate with it like a person and not so robotic, that you can [unclear] tell it what to do and how to talk to customers. I really like that.
Everything in one place
Customer conversations ✓
Support when you need it ✓
Illustrative workflow · Original audio on play
Everything in one place.
“Everything is in one place. I love the text message features.”
Zidy customerSupport
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Audio could not load. Read the excerpt below.
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Everything is in one place. I love the text message features. I love the support that you guys, you know, I responded yesterday and I could have had something today already or yesterday for a meeting. So the response has been great. Yeah, I think it's been absolutely terrific.
Conversations on your phone
A customer sent you a message.
Reply from the Zidy app.
Illustrative workflow · Original audio on play
Keep in touch from your phone.
“So I can text people, get their contact information”
Zidy customerMessaging
0:00 / 0:19
Audio could not load. Read the excerpt below.
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Just like we said, just being able to communicate simply, it's go straight to my phone because I don't have like a cell phone for work. It's just a standard landline old school phone. So I can text people, get their contact information and they can get instant reviews and stuff like that after sales. That's great. I love it.
See it for yourself
How could Zidy fit into your day?
Explore messaging, reviews, and booking support for your business.
Individual customer experiences, not guaranteed results. Audio excerpts are shortened for length. Captions follow the original recordings. Workflow illustrations are examples.
