Read the context
See the message history and AI summary before you answer.
ZIDY INBOX
Every message.
One team inbox.
Answer texts, Facebook Messenger, Instagram DMs and webchat in one place. AI handles first replies and after-hours questions, with the full conversation ready for your team.
SMS · Facebook · Instagram · Webchat · Call history
Your businessExample workspaceJT
Inbox 12
AR
Alex Rivera
Do you open on Saturday?
Facebook MessengerJL
James Lee
Is this item available?
Instagram DMMC
Maya Chen
Can I schedule a service?
SMSSP
Sam Patel
Can I get a quote?
Webchat AI is helping with 4 conversations
Alex RiveraBusiness question · Facebook Messenger
Reply to Alex… ↑
A little less on your plate.AI and your team, working together.
A CLEAR HANDOFF TO YOUR TEAM
Catch up. Assign. Reply.
Give it an owner
Assign a conversation to a team member and move it to the right folder.
Keep people in control
Choose AI channels and locations. Step in when a customer needs your team.
ZIDY INBOX
Every channel.
One team conversation.
Bring SMS, Facebook Messenger, Instagram and webchat together. Your team can answer with the customer’s conversation in view.
See how campaigns bring replies into Inbox Zidy InboxIllustrative preview
SMSFacebookInstagramWebchat
AM
Alex Morgan
SMSIs the weekend offer still available?
Yes! Tell us what you’re looking for and we’ll help you choose.
JL
Jordan Lee
InstagramWhat time do you close today?
SR
Sam Rivera
WebchatCan I book for Saturday?
From a campaign to a conversation
FROM THE INBOX TO THE WORK
See what’s ready.
Know who needs you.
Open a booking, check payment and waiver status, and move the pickup forward from the customer conversation.
Try those steps yourself in the rental example. Sales and service stories show how updates from Lightspeed reach your customers.
Today · Rental example Ready for pickup
MCMaya Chen10 AM · 2 City e-bikes
Payment received 2 waivers signed
CUSTOMER SPOTLIGHT
The Outer Rim.
Two locations on Zidy.
The Outer Rim sells bicycles and offers test rides, repairs and assembly.
Workflow example: an Instagram service question becomes a team conversation, followed by service-order updates from Lightspeed.
Explore the exampleSame business inbox. Wherever you work.
Review AI replies and keep the conversation going from the Zidy business app.
See the mobile experienceA FEW THINGS TO KNOW
Good questions. Clear answers.
Can I keep my current number and phones?+
Yes. Keep your current business number and phones. We port your number in the background in 2–5 days. Once the port is complete, calls and texts to that same number come into Zidy, so your team can handle customer communications in one place.
Can I connect Facebook and Instagram?+
Yes. Connect Facebook Pages and Instagram to handle DMs alongside SMS and webchat in Zidy Inbox.
Can I choose a written after-hours reply instead of AI?+
Yes. Set your business hours and use an automatic reply you write, or let AI answer questions and gather details for your team.
Is the business inbox part of a free rental profile?+
No. Two-way business messaging is part of the paid platform. A free rental-business profile and Zidy Pass are separate entry points.
YOUR BUSINESS. YOUR NEXT CHAPTER.
See your conversations in one place.
Bring your customer conversations and everyday work together. Find the Zidy setup that fits your business.